07.03.2015     Follow me on Facebook
by Edgar Gierth

Trend Micro Scan Mail Installation failed because Remote Registry Service is stopped

For the installation of ScanMail for Exchange on a Windows Server 2012 R2 / 2016, the Remote Registry service is needed in a running state. This service will stopp per default after 10 minutes if idle. If you want the service to not stop when idle you can set the following registry key to run this service continuously on the server in the future:

1. Open Regedit
2. Browse to
       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RemoteRegistry
3. Change the value "DisableIdleStop", or if it not exists create a REG_DWORD Value "DisableIdleStop"
4. Set the data to : 1
5. A server restart is not required.